Equify

Communication orchestration platform

Equify brings SMS, WhatsApp and RCS together in one self-hosted platform — with smart multi-provider routing, automated retry and failover, real-time monitoring and full visibility over every message, route and outcome.

100%
Data localization & security — nothing leaves your network
99.9%
Infrastructure uptime for mission-critical messaging
10,000+
Messages processed per second at peak throughput
7
Routing strategies, combinable into one ordered decision flow
See it in action

Orchestrate every channel from one place

Route, monitor and reconcile SMS and WhatsApp across every provider and environment — from a single self-hosted control plane.

Cloud & on-premise deployment

Flexible infrastructure options that align with enterprise requirements.

Multi-channel routing

Manage and route communication across multiple messaging channels.

Robust error handling

Identify, manage and respond to communication failures for improved reliability.

Performance tracking

Greater visibility into messaging performance and operational efficiency.

Centralised orchestration

Simplify complex communication workflows through a unified platform.

Vendor-agnostic architecture

Manage multiple vendors without being locked into a single ecosystem.

Traffic Management Sample
Percentage Allocation 100% complete
Equence40%
Airtel30%
Jio30%
Delivery rate98.6%
Failure rate1.4%
Highest TPS1,240
Avg latency212 ms
Active combination RoutingCombination-2
Template Header Functional Geographic Service type Round Robin
How it works

From request to delivery report, one orchestrated pipeline

Five simple stages carry every message from send to delivery report — the same engine powers SMS, WhatsApp and RCS, so you manage one platform instead of three.

STEP 01

Ingest

Send messages through one simple API, or straight from your existing database.

STEP 02

Validate & route

Equify checks each message and picks the best provider using your routing rules.

STEP 03

Dispatch & retry

Messages go out fast, with automatic retry and failover if a provider fails.

STEP 04

Reconcile

Every delivery report is matched back to its message and saved to your records.

STEP 05

Observe

Track delivery, performance and audit trails from live dashboards and reports.

Reliable, high-volume text

SMS

Smart multi-provider routing on every message, tracked end to end from send to receipt.

Rich, conversational chat

WhatsApp

Approved templates for every use case, with two-way conversations your customers can reply to.

Branded, next-gen messaging

RCS

Verified, branded sender identity with rich cards, media and quick replies built in.

Platform

Everything you need to orchestrate messaging at scale

One platform to route, deliver, track and manage messaging across every provider — built for high-volume, compliance-sensitive programs.

Bring your own database

Use your existing database as the source or destination for messages — no new data silo to build.

One simple API

Send from any application through a single, standard API — no special libraries to install or maintain.

Multi-provider

Integrate multiple service providers with no dependency on a single vendor, and switch between them with configurable rules.

Configurable routing

Seven routing strategies you combine into one decision flow, so every message takes the best path.

Retry & failover

Automatic retries and backup providers, so one provider's hiccup never stops your messages.

Self-hosted & secured

Deployed on your own servers and signed in through your identity provider. Message data and delivery reports never leave your network.

Live dashboard

Today's volume, delivery and failure rates, latency and peak throughput — with live views of providers, system health and connected apps.

Delivery reports

The final delivery outcome for every message, matched back automatically and ready to report on.

Smart routing

Seven strategies. One ordered decision flow.

Configure each strategy on its own, then add them to a named combination and set the execution sequence. Equify evaluates the sequence top to bottom and falls back to Round Robin, so no message is ever left without a provider.

Equal share · default fallback

Round Robin

Assigns each new message to the next selected provider in sequence, so traffic stays balanced and no single provider is overloaded.

Use it when
  • Balance traffic across multiple providers
  • Maintain equal provider utilisation
  • Serve as the platform-wide fallback when no rule matches
How to configure Round Robin
Provider sequenceSample
Equence Airtel Jio EquenceSecure
Each message goes to the next provider in the list. After the last one, the cycle starts again.

Weighted split · totals 100%

Percentage Allocation

Distributes traffic according to the percentage set for each provider. The distribution summary must reach 100% before it can be saved.

Use it when
  • Migrate traffic gradually to a new provider
  • Split traffic between primary and secondary providers
  • Honour contractual volume commitments
How to configure Percentage Allocation
Distribution summary100% complete
Equence40%
Airtel30%
Jio30%
Traffic is split by each provider's set %. The total must reach 100% before Save Distribution is enabled.

By department

Functional Routing

Routes by business function. Each department has a unique code and is mapped to one or more providers, so teams can run on different gateways.

Use it when
  • Credit, loan and sales teams on different providers
  • Department-level provider ownership
  • Bulk-load departments from an Excel template
How to configure Functional Routing
Department mappingSample
CREDITEquenceAirtel
LOANJio
SALESAirtelJio
CUSTOMER SERVICEEquenceSecure
A message tagged with a department code is delivered only through that department's providers.

By request header code

Header Routing

Routes by a header code supplied in the API request. The calling application steers traffic to the mapped providers without any routing change on the platform side.

Use it when
  • A bank's traffic pinned to its preferred provider group
  • Campaign or partner-specific provider preferences
  • Applications that choose a route per request
How to configure Header Routing
Header mappingSample
ICICI BankEquenceSecure
Axis BankEquence
Fino BankJio
AirtelAirtel
The header code in the API request selects the mapped providers — no routing change on the platform.

By template ID

Template Routing

Routes by template identifier. Each template is mapped to one or more providers and enabled with a status toggle before it takes part in routing.

Use it when
  • Regulated templates only on approved providers
  • Campaign templates on the most economical provider
  • Bulk-upload templates from an Excel file
How to configure Template Routing
Template mappingSample
OTP verificationEquenceEquenceSecure
Festive offer · 50%AirtelJio
Messages sent with a template ID go to that template's mapped providers, once its status toggle is on.

OTP · Transactional · Promotional

Service Type Routing

Routes by message category. Each of the three service types is mapped to the providers suited to carry it, and a mapping can be copied to all types at once.

Use it when
  • OTPs on the fastest, most reliable provider
  • Promotional traffic on the most economical provider
  • Transactional alerts on a dedicated provider group
How to configure Service Type Routing
Service type mappingSample
OTPEquenceEquenceSecure
TransactionalAirtelJio
PromotionalJio
Each message category is carried only by the providers mapped to it. Copy to All applies one mapping to every type.

By telecom circle

Geographic Routing

Routes by telecom circle. Providers mapped to a circle carry the traffic originating from it, across the 23 circles the product ships with.

Use it when
  • Regional provider strengths per circle
  • Circle-level regulatory requirements
  • Copy one mapping to every circle in a single step
How to configure Geographic Routing
Circle mappingSample
DelhiAirtelEquence
KarnatakaJio
GujaratAirtel
ChennaiEquenceSecure
Messages originating in a circle are carried by the providers mapped to it. Copy to All applies one mapping everywhere.

Performance-aware layer · in development

Intelligent routing

A performance-aware layer on top of the rule-based strategies. It already has its place under Routing Setup, next to Traffic Management, and is in active development. Until it ships, combinations cover every documented routing need.

What it adds
  • Routing informed by live provider performance
  • Sits alongside the seven rule-based strategies
  • No change to your existing combinations
Routing SetupComing soon
Traffic Management·Intelligent routing
Reserved in the product today; ships as a drop-in layer with no change to your existing combinations.

Routing combinations

Add any of the seven strategies to a named combination, then drag them into the execution sequence. The strategy at the top has the highest priority. Equify stops at the first match and uses Round Robin as the last resort.

Example · RoutingCombination-2

  1. 1. Template
  2. 2. Header
  3. 3. Functional
  4. 4. Geographic
  5. 5. Service type
  6. 6. Round Robin
Create a combination

Vendor independence, by design No lock-in

Because every strategy maps to providers you register yourself, you can add a provider, migrate traffic gradually, honour contractual volume commitments, or pull a provider entirely — all from Traffic Management, with no code change on the calling application.

Regulated templates stay on approved providers, OTPs run on your fastest gateway, and promotional traffic goes to the most economical one — each governed by a rule, not a redeploy.

Observability

See what every message is doing

The Dashboard is the landing page of the platform — a live view of today's messaging activity, provider performance, system health and integrated applications. Analytics adds reports and log search, and Administration keeps the audit trail.

SMS · Dashboard Sample
Total SMS sent today1,184,320
Delivery rate98.6%
Failure rate1.4%
Avg latency212 ms
Highest TPS1,240
SMS Volume Service Providers System Health Applications
Overall SMS volumePeak 14:00 · 1,240 TPS
06:0010:0014:0018:00
Self-hosted · On-premises

Bring messaging orchestration in‑house

Deploy Equify on your infrastructure and take full control of data flow, compliance, delivery tracking and provider management.

Runs on your own infrastructure SMS, WhatsApp and RCS from one platform Sign in with your identity provider